Step by Step to a Successful Outcome
90%
Percentage of patients who use the Patient Concierge app to pay their bills electronically
(Source: Meduit case studies)
#1
Meduit’s Patient Concierge app is the first of its kind
EVE
The AI-inspired avatar that guides patients through their billing process
Making hospital bills
easier to pay
Meduit’s Patient Concierge app, featuring our AI-inspired avatar “Eve,” empowers patients to understand and manage their hospital bills. Eve guides patients through their bills, emphasizing important details like the amount due and the payment deadline. This innovative approach not only makes the payment process more manageable but also creates a more well-informed patient base, thereby increasing the likelihood of prompt and full payments.
Today’s patients want both self-guided and call-center options when making healthcare payments.
Meduit’s Patient Concierge app helps providers meet patients where they are, offering them a convenient way to manage payments on their own terms.HOW IT WORKS:
DOWNLOAD
A patient must download and install the free Patient Concierge app. The app is available in the AppStore on Apple iPhone® 6 or later devices, and Google Play on Android® 5.0 or later devices.
LAUNCH
The patient launches the app and scans the QR code located on their hospital bill.
WALK-THROUGH
An animated, AI-powered avatar named “Eve” walks the patient through their bill. Eve explains when the bill is due, what amount is owed, and how to pay or access the account online.
LIVE ASSISTANCE
If a patient has further questions, they can tap “Call Concierge” at the bottom of the screen to speak to a live representative.
SAFETY AND SECURITY
The app does not copy or store any patient information.
ADOPTION ASSISTANCE
Hospitals utilizing the app have access to promotional videos and images to help introduce Eve and the app’s functionality to their patients.
See for yourself how our Patient Concierge App works:
Meduit Clients
