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Collections Call Center Representative – Medical Debt Collector

Chicago, IL

Job Description

If you are a personable and reliable individual with an interest in beginning a career in debt collection, Meduit has a great opportunity for you! We are looking for a Collections Call Center Representative to negotiate and set up payment plans with individuals who have outstanding medical bills. You will make outbound calls as well as receiving inbound calls and must maintain a balance between empathizing with consumers and firmly asking them to arrange for payment. For this particular position, your personality is of greater importance than prior collections experience, and we will provide you with comprehensive training to prepare you for your role.

Job Responsibilities

As a Collections Call Center Representative, you will interact with consumers in negotiation for the collection of defaulted or delinquent medical bills on behalf of our clients. This will involve establishing contact with consumers (possibly via skip tracing) and then either working out a payment plan or escalating the account to another department.

Specific qualifications for the Collections Call Center Representative will include:

  • Contacting consumers via telephone to attempt debt collection
  • Establishing consumers’ location and contact information via skip tracing if necessary
  • Determining consumers’ ability and willingness to pay and identifying the appropriate repayment program/options available to them
  • Entering account information into our proprietary computer system when prompted by automatic dialer
  • Keeping notes about each call and entering those notes into our computer system
  • Establishing settlements or monthly payments with consumers
  • Setting up consumer payments via check, electronic fund transfer or credit card
  • Forwarding accounts to legal department in the event of nonpayment or if account is deemed uncollectable (in the event of consumer’s death, bankruptcy, etc.)
  • Tracking and reporting all account information into computer through our collections system
  • Arranging with Client Services department for necessary paperwork and/or requested documents to be sent out to consumers in a timely manner
  • Meeting or exceeding all production goals
    Understanding and fully complying with all federal and state laws and regulations (including HIPAA) with regard to collections policies and procedures
  • Passing required in-house HIPAA and FDCPA testing
  • Working evening and Saturday hours as required

Job Requirements

As a Collections Call Center Representative, the most important traits to have are: an empathetic and positive personality plus the drive and motivation to achieve both company and personal goals. You must also have the ability to utilize effective negotiation strategies while always operating within legal and regulatory guidelines. It is also vital that you display excellent communication and interpersonal skills and the ability to establish rapport and trust with consumers.

Specific qualifications for the Collections Call Center Representative will include:

  • High school diploma or GED
  • Consistent work history and longevity with previous employers
  • Comfortable asking consumers personal questions
  • Strong multitasking skills and the ability to handle a high call volume
  • Basic computer proficiency
  • Ability to pass background check
  • Sales background a plus
  • Medical industry experience or understanding of how the medical industry works a plus
  • Workers comp experience a plus


As a Collections Call Center Representative with Meduit, you will be part of a dynamic and growing company that has become one of the premier debt collection agencies. We offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us. Since we prefer to promote from within, you will have opportunities to advance to training and management positions. Your hard work and professional dedication will be rewarded with a competitive hourly rate-plus-monthly bonus pay, with uncapped commissions allowing you to earn more based on how much you collect. You will also receive a benefits package.

Your benefits will include:

  • Health, dental and vision coverage
  • Life insurance
  • Disability plan
  • 401(k) w/ company match
  • Monthly bonuses
  • Personal time off
  • Flexible schedules

Begin a rewarding new career with an industry leader! Apply now!

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